Frequently Asked Questions

Ground Transportation

The Terminal to Terminal/Westin Shuttle. These shuttles connect passengers to McNamara and North Terminal, with a convenient stop at the Westin Hotel located at McNamara Terminal. Shuttles depart approximately every 10 minutes from the Ground Transportation Centers and Westin Hotel entrance.

Rental Car Companies are located off-airport. Courtesy shuttle services are available at the Ground Transportation Centers. Follow signs for Rental Car Shuttles. You should contact your Rental Car Company to confirm your reservation.

In the Ground Transportation Centers. Follow signs for Rideshare.

Level 4 of the Ground Transportation Center(s). Follow signs for Metro Cab & Metro Cars.

Yes. There are several options which include Metro Car and Metro Cab as well as the Smartbus (FAST) service. 

Yes, if picking up in a private vehicle. Commercial Vehicle and Rideshare Operators must pick-up in designated GTC Areas.

Rideshare is a generic term used to reference TNC (Transportation Network Company) Operators.

Parking

Review rates on our Parking & Transportation page or dial (800) 642-1978, option 1

Blue Deck/North Terminal; McNamara Garage/McNamara Terminal. Each parking garage is connected to a terminal via a temperature-controlled skywalk bridge. 

See a cashier when you exit. You will need your driver’s license and vehicle registration.

Use the same credit card you used at the entry to exit the parking facility. If you need assistance, request to speak to a Manager.

Free Air is a courtesy service provided to all on-airport parking customers. Contact the 24/7 Parking Office at (800) 642-1978, option 0.

Battery jump starts are a courtesy service provided all on-airport parking customers. Contact the 24/7 Parking Office at (800) 642-1978, option 0.

Contact the 24/7 Parking Office at (800) 642-1978 or (734) 247-6734.

Free parking is offered to State of Michigan residents with a handicap placard and free parking sticker.

Free motorcycle parking is permitted just inside the McNamara Garage, Level 2 entry on the International Arrivals level.

We do not take reservations. Parking is available on a first come, first serve basis. Lot Status is available at dev.metroairport.com/parking or via phone at (800) 642-1978, option 3.

Please call (800) 642-1978, option 2, or 734-247-6734 to request a copy of your receipt

Yes. Valet parking is offered at the McNamara Garage. Enter the garage on the departures level and stay to the right once you enter. Take the ramp down one level and enter the valet area to your left. Follow weblink to Airport Parking - Valet.

Free shuttle service is available 24/7 from the Green Lot(s) to both the McNamara and North Terminal Ground Transportation Centers. Shuttle Services can be reached at (800) 642-1978, option 5.

Flights & Airlines

Delta has SkyClubs inside the McNamara Terminal and Lufthansa has the Senator Lounge insie the North Terminal

To find details of which airlines operate out of which terminal, please visit our airlines page

Please visit our Flight Status page to look up flight information.

We suggest that when traveling on a domestic flight, tha you arrived 90 minutes to 2 hours before your flight and when traveling internationally, please allow 3 hours.

Please call your airline or visit your airline's website or a travel booking site.

Please see the airline's ticket agent for instructions on how to meet the child.

No, if you are already in the United States, you will not need a passport to travel domestically. For more information, please visit www.cbp.gov

When checking in your luggage at your originating airport, please check with the ticket agent to confirm whether or not your bags will be checked through to your final destination.

International Arrivals can take anywhere from one to two hours or longer depending on the amount of arriving flights into the area and other factors. 

No. Please contact your airline to see if that is a service that they offer.

If you are traveling on a domestic flight and not changing airlines, then most times, 40 minutes should be enough time. If traveling internationally or will need to change airlines, then we would suggest that you allow yourself more time to connect. Other factors should also be considered as well, such as whether or not the arriving flight is late.

Please contact the company that as responsible for shipping your dog. They should be able to provide you with the information as to where you need to go.

Every airline has different policies, so please contact the airline that you are traveling with for specific information.

At The Airport

No, smoking is only allowed outside of the terminal, in designated smoking areas.

No, the Express Tram only travels from end to end of  Concourse A, within the McNamara Terminal.

We have Reflection Rooms located inside each terminal.

Yes

Per Airport Ordinance 6.12 - A person shall not bring an animal into any Airport terminal, except  those which are in the process of being shipped and are in a portable cage, provided however, a Person shall not bring an animal into any Secure Area. Service Animals (e.g., leader dogs for the disabled) and law enforcement animals are exempt from this rule. Violation of Subsection 6.12 is a misdemeanor.

There are Service Animal Relief Areas (SARA) located in each terminal, pre and post security.

The airport is open 24/7.

No, all personal items must travel with you.

No, however, The Westin Hotel does offer a fitness package, which includes the use of a shower. Please contact The Westin Hotel at (734) 942-6500 for more information.

Yes. You will find recycle bins located throughout both terminals.

Please visit our employment page.

Yes. At the North Terminal, there is a Playport located near gate D17 and at the McNamara Terminal, there are play areas located in the A, B and C concourses.

Visit our website

Edward McNamara, which is the McNamara Terminal.

Special Assistance

Prior to arriving at the airport, you can make the necessary arrangements through your airline. Once at the airport, you can let the ticket agent know what your needs are and they will make the necessary arrangements.

While nursing rooms are not currently available in either terminal, they are coming soon to both terminals.

Prior to arriving at the airport, you can make the necessary arrangements through your airline. Once at the airport, you can let the ticket agent know what your needs are and they will make the necessary arrangements.

Only those that have boarding passes may enter the secured area.

There is a Suspend button on each end of the tunnel that will suspend the light and music show for 15 minutes.

We do not have any motorized vehicles in either terminal and if assistance is needed, wheelchair service is available.

Lost & Found

Please visit our Lost & Found page.

Wi-Fi

Yes

Shop & Dine

Yes, in the North Terminal you can go to Legends or the Coffee Beanery and in the McNamara Terminal you can go to the Coffee Bean & Tea Leaf or the Reflections restaurant located inside The Westin Hotel.

Please visit our Shopping page for more information.

The tax refund you are referring to is called the Value Added Tax and within the U.S., this tax is not charged. The only tax that is charged is a Sales Tax and that is non-refundable.

Shopping is available North - gift/news- 5am-8pm, Speacialty 7am-8pm, McNamara- gift/news- 5am-10pm, Specialty 7am-9pm. 

At the North Terminal, most restaurants are open 5am-8pm. TGIF opens at 10am and at the McNamara Terminal, most restaurants are open 5am-10pm with some bars open from 7am-10pm.

Detroit Metro Airport has an agreement to show CNN Airport Network in our gate-hold and baggage claim areas. The contract was competitively solicited. When the agreement is due to expire, the Airport Authority will once again issue a Request for Proposals (RFP). In the past, CNN Airport Network was the only media outlet that responded to the RFP.

At the North Terminal, you can find SIM Cards at InMotion (open 5am-8pm) and at the McNamara Terminal, you can find them at Soundbalance (open from 6am-9pm).

No, we do not have a Pharmacy located inside either terminal. 

Security

Please vistit the Transportation Security Administration's website for a comprehensive list of acceptable items to travel with.

Adult passengers 18 and over must show valid identification at the airport checkpoint in order to travel. For specific details on what forms of identification are accepted, please visit https://www.tsa.gov/travel/security-screening/identification.

The REAL ID Act establishes minimum security standards fro license issuance and production. For more information, please visit https://www.dhs.gov/real-id.

In the event you arrive at the airport without valid identification, you may still be allowed to fly. The TSA officer may ask you to complete an identity verification process which includes collecting information such as your name and address. For additional information, please visit https://www.tsa.gov/travel/security-screening/identification.

Please vistit the Transportation Security Administration's website for a comprehensive list of acceptable items to travel with.

TSA does not require children under 18 to provide identification when traveling with a companion within the United States. Contact your airline for questions regarding specific ID requirements for travelers under 18.

Bring a copy of your marriage license with you and contact your airline for further information.

No. You will need a Passport or Visa to travel internationally. For more information, please visit www.cbp.gov.

Services

Yes, TravelEx is available in both terminals. View our page on Currency Exchange for more information.

At the McNamara Terminal, there is a mail slot located under the tram in the Central Link. We do not have a mailbox at the North Terminal.

No, however, if you are at the McNamara Terminal, The Westin Hotel can help you.

We do not have a USO, but we do have a Freedom Center located in both terminals.

Some of the TravelEx locations have moneygram options.

No

Pay phones are not available, however if you need to contact a local hotel or your rental car company, Visitor Information Centers are available to assist you in both terminals. During normal business hours, an Airport Ambassador may be available to assist as well.

Please visit the CBP to learn about signing up for Global Entry access.

Please visit CLEAR to learn about signing up for a CLEAR membership.

Please visit the TSA site to learn more about signing up for TSA Precheck.

Certain airlines like Delta and Southwest provide charging stations in their gate areas. Outlets can also be found throughout the terminal.

No, wheelchairs are free, however, tipping the agent is recommended.

Yes, Smart Cart is available for $5.00.