Frequently Asked Questions

Parking

Yes. Electric Vehicle (EV) parking stations are located at the McNamara and Big Blue Deck parking structures at no additional cost. For more information, please visit our website.
Free shuttle service is available 24/7 from the Green Lot(s) to both the McNamara and North Terminal Ground Transportation Centers. Shuttle Services can be reached at (800) 642-1978, option 5.
Yes. Valet parking is offered at the McNamara Garage. Enter the garage on the departures level and stay to the right once you enter. Take the ramp down one level and enter the valet area to your left.
Please call (800) 642-1978, option 2, or visit the Parking section of our website to request a copy of your receipt.
We do not take reservations. Parking is available on a first come, first serve basis. Lot Status is available on our website or via phone at (800) 642-1978, option 3.
Free motorcycle parking is permitted just inside the McNamara Garage, Level 2 entry on the International Arrivals level.
Free parking is offered to State of Michigan residents with a handicap placard and free parking sticker.
Contact the 24/7 Parking Office at (800) 642-1978 or (734) 247-6734.
Battery jump starts are a courtesy service provided all on-airport parking customers. Contact the 24/7 Parking Office at (800) 642-1978, option 0.
Free Air is a courtesy service provided to all on-airport parking customers. Contact the 24/7 Parking Office at (800) 642-1978, option 0.
If you used a credit card to enter, you will use the same credit card to exit the parking facility. If you need assistance, request to speak to a Manager.
See a cashier when you exit. You will need your driver’s license and vehicle registration.
The Big Blue Deck is closest to the North Terminal and the McNamara Garage is closest to the McNamara Terminal. Each parking garage is connected to a terminal via a temperature-controlled skywalk bridge.
Review rates on our Parking & Transportation page or dial (800) 642-1978, option 1.

Security

The TSA Precheck lane opens at 4:30 a.m. in each terminal.
There is at least one TSA checkpoint open 24 hours per day, seven days per week in each terminal.
Bring a copy of your marriage license with you to the checkpoint and contact your airline for further information.
No, you will need a passport or visa to travel internationally.
In the event you arrive at the airport without valid identification, you may still be allowed to fly. The TSA officer may ask you to complete an identity verification process, which includes collecting information such as your name and address.
TSA does not require children under 18 to provide identification when traveling within the United States. Contact your airline for questions regarding specific ID requirements for travelers under 18.
Please visit the TSA's website for a comprehensive list of items acceptable for travel.
Beginning Oct. 1, 2021, you will need to present a REAL ID-compliant document to fly in the U.S. and enter certain federal facilities under federal law.

Services

Yes, the DTW Destination Pass allows non-ticketed visitors to enjoy our restaurants and shops.
We do not have translators present in the terminals; however, translation services are available by phone at any Airport Ambassador information booth.
Certain airlines, like Delta and Southwest, provide charging stations in their gate areas. Outlets can also be found throughout the terminal.
No, wheelchairs are free; however, tipping the agent is recommended.
Yes, Smarte Carte luggage carts are available for $5 each.
Please visit the CBP website to learn about signing up for Global Entry.
Please visit the CLEAR website to learn about signing up for a CLEAR membership.
Please visit the TSA website to learn more about signing up for TSA Precheck.
Some of the TravelEx locations have MoneyGram options.
No.
Pay phones are not available; however, if you need to contact a local hotel or your rental car company, Visitor Information Centers are available to assist you in both terminals. During normal business hours, an Airport Ambassador may be available to assist as well.
At the McNamara Terminal, there is a mail slot located under the tram in the Central Link. We do not have a mailbox at the North Terminal.
No, there is not a business center at the airport. However, if you are at the McNamara Terminal, the Westin Hotel can help you.
We do not have a USO, but we do have a Freedom Center located in both terminals.
Yes, TravelEx is available in both terminals. View our page on Currency Exchange for more information.

Shop & Dine

No, there is not a pharmacy inside either terminal. The Z Market & Mills Pharmacy in the McNamara Terminal carries over-the-counter medications and homeopathic remedies.
At the North Terminal, you can find SIM Cards at InMotion. At the McNamara Terminal, you can find the cards at Soundbalance.
Restaurant hours of operation differ between locations. Please visit our Maps page for current information. Please note, hours may vary.
Hours of operation differ between retail locations. Please visit our Maps page for current information. Please note, hours may vary.
The tax refund you are referring to is called the Value Added Tax, and is not charged in the U.S. The only tax that is charged is a Sales Tax, which is non-refundable.
Yes, in the North Terminal you can stop by Cantoro Italian Market. In the McNamara Terminal, you can visit the Coffee Bean & Tea Leaf or the Reflections restaurant located inside the Westin Hotel.

At The Airport

Detroit Metro Airport has an agreement to show CNN Airport Network in our gate-hold and baggage claim areas. The contract was competitively solicited. When the agreement is due to expire, the Airport Authority will once again issue a Request for Proposals (RFP). In the past, CNN Airport Network was the only media outlet that responded to the RFP.
EM stands for Edward McNamara, which is the McNamara Terminal.
To learn more about doing business with the airport, please select the Business tab at the top of this page or click on the 'Learn More' button.
Yes. At the North Terminal, there is a Playport located near gate D17 and at the McNamara Terminal, there are play areas located in the A, B and C concourses.
No, there are not showers in the terminals. However, The Westin Hotel does offer a fitness package, which includes the use of a shower. Please contact The Westin Hotel at (734) 942-6500 for more information.
Yes, recycling bins are located throughout both terminals.
Please visit our employment page.
The airport is open 24 hours a day, 7 days a week.
No, all personal items must travel with you.
There are Service Animal Relief Areas (SARAs) located in each terminal, pre- and post-security.
We do not have a chapel; however, we do have Reflection Rooms located inside each terminal.
Water bottle refill stations can be found in both the McNamara Terminal and the North Terminal. At the North Terminal, you will find water bottle refill stations at the following locations: • Near gates D8, D10, D17, D23, and D26 • Baggage Claim • Inside U.S. Customs • In the Ground Transportation Center At the McNamara Terminal, you will find water bottle refill stations at the following locations: • Near gates A34 and A50 • At the entrance of the Central Link after clearing the TSA checkpoints
Per Airport Ordinance 6.12 - "A person shall not bring an animal into any Airport terminal, except those which are in the process of being shipped and are in a portable cage, provided however, a Person shall not bring an animal into any Secure Area. Service Animals (e.g., leader dogs for the disabled) and law enforcement animals are exempt from this rule. Violation of Subsection 6.12 is a misdemeanor."
No, the Express Tram only travels from end to end of Concourse A, within the McNamara Terminal.
No, smoking is only allowed outside of the terminal, in designated smoking areas.

Lost & Found

Please visit our Lost & Found page.

Special Assistance

The DTW Destination Pass is available Tuesday through Sunday from 8 a.m. until 8 p.m. This program allows non-ticketed visitors to surprise arriving travelers at their gates, spend extra time with loved ones who are departing, as well as enjoy our restaurants and shops.
There is a Suspend button on each end of the tunnel that will suspend the light and music show for 15 minutes.
We do not have any motorized vehicles in either terminal and if assistance is needed, wheelchair service is available.
Prior to arriving at the airport, you can make the necessary arrangements through your airline. Once at the airport, you can discuss your needs, including wheelchair assistance, with a ticket agent.
Yes, we have nine nursing rooms; eight are located in the terminals. There are five in the McNamara Terminal and three in the North Terminal. Please visit our Nursing Rooms page for the specific locations.

Flights & Airlines

Every airline has different policies, so please contact the airline that you are traveling with for specific information.
Please contact the company that is responsible for shipping your dog. The company should be able to provide you with the information.
If you are traveling on a domestic flight and not changing airlines, then 40 minutes should be enough time. If you're traveling internationally, or if you will need to change airlines, then we suggest allowing yourself more time to connect. Other factors should also be considered as well, such as the possibility of your arriving flight being delayed.
No, please contact your airline to see if that service is offered.
The Customs process typically takes one hour or longer, depending on the number of arriving international flights, number of passengers and other factors.
When checking in your luggage at your originating airport, please check with the ticket agent to confirm whether your bags will be checked through to your final destination.
No, if you are already in the United States, you will not need a passport to travel domestically.
Please see the airline's ticket agent for instructions on how to meet your child.
Please call your airline, or visit your airline's website or a travel booking site.
Please visit our Flight Status page to look up flight information.
When traveling on a domestic flight, we suggest that you arrive 90 minutes to 2 hours before your flight. When traveling internationally, please allow 3 hours.
To locate your airline, please visit our Airline Directory page.
Delta has SkyClubs inside the McNamara Terminal and Lufthansa has the Senator Lounge inside the North Terminal.

Ground Transportation

Rideshare is a generic term used to reference TNC (Transportation Network Company) operators.
Yes, you can pick up travelers at the curb, if you're in a private vehicle. Commercial Vehicle and Rideshare operators must pick-up in designated GTC Areas.
Yes. There are several options, which include Metro Cars, Metro Cab and the SMART/FAST bus service.
Cabs are located on Level 4 of the Ground Transportation Centers. Follow signs for Metro Cab & Metro Cars.
Uber and Lyft drivers are located in the Ground Transportation Centers. Follow signs for Rideshare.
Rental car companies are located off-airport. Courtesy shuttle services are available at the Ground Transportation Centers. Follow signs for Rental Car Shuttles. You should contact your rental car company to confirm your reservation.
The Terminal to Terminal/Westin Shuttle. These shuttles connect passengers to McNamara and North Terminal, with a convenient stop at the Westin Hotel located at McNamara Terminal. Shuttles depart approximately every 10 minutes from the Ground Transportation Centers and Westin Hotel entrance.

Wi-Fi

Access Wi-Fi at the airport by connecting to SSID Detroit Airport and launching a browser.
Yes, Wi-Fi is free at the airport.