Detroit Metropolitan Airport unveils Destination Pass Kiosks
Detroit Metropolitan Wayne County Airport (DTW) is improving upon its world-class customer experience by expanding the DTW Destination Pass program.
DTW now offers same-day access to the Evans and McNamara terminals to non-ticketed visitors with its new Destination Pass kiosks. The kiosks are in the Evans and McNamara ticketing lobbies. Before this development, those looking to use the program had to apply for the pass online the day before their visit. Now, visitors can apply for, receive, and then use the Destination Pass in minutes.
“Adding these kiosks will make our Destination Pass program even better,” said Wayne County Airport Authority CEO Chad Newton. “Now we can welcome more community members into our airport to create memorable moments—from watching planes to greeting family and friends, all while taking the stress out of the travel experience.”
Here’s how it will work:
Visitors will apply for their pass by scanning their driver’s license, state ID, or passport into the kiosk. They can also type the required information into the kiosk. If approved, the kiosk will print out a Destination Pass. Pass holders must then report to a TSA security checkpoint.
The Evans Terminal kiosk is in the ticket lobby near the elevators on the Departures Level. The McNamara Terminal Kiosk is in the ticket lobby near the Westin Hotel entrance on the Departures Level.
DTW soft launched the kiosks October 3, allowing customers to use the new units along with the web-based application process for two weeks. As of Monday October 16, the kiosks are the only way to obtain Destination Passes.
DTW launched the Destination Pass as a pilot program in 2019 so non-ticketed guests could enjoy the numerous amenities of the airport, surprise an arriving traveler, or spend extra time with a loved one who is departing. DTW made the program permanent in 2020.
DTW Destination Pass access is approved for personal use only; commercial or professional use is expressly forbidden and will result in the revocation of Destination Pass privileges.
Detroit Metropolitan Wayne County Airport (DTW) welcomed more than 28 million passengers in 2022. As one of the world’s leading air transportation hubs, DTW offers service from 16 scheduled passenger airlines. Michigan’s largest airport offers approximately 800 flights per day to and from more than 125 nonstop destinations on three continents. With two award-winning passenger terminals, six jet runways, and an onsite AAA Four-Diamond Westin Hotel, DTW is among the world’s most efficient, customer friendly and operationally capable airports in North America. Detroit Metropolitan Wayne County Airport earned Airports Council International’s 2020 and 2022 Airport Service Quality Award for Best Airport by Size and Region (25 to 40 million passengers per year in North America). DTW also ranked #1 in Customer Satisfaction among Mega Airports in the J.D. Power 2023 North America Airport Satisfaction Study and scored highest among the following study factors: Security Check, Food/Beverage and Retail Services, and Terminal Facilities. DTW is operated by the Wayne County Airport Authority, which also operates nearby Willow Run Airport – an important corporate, cargo and general aviation facility. The Airport Authority is entirely self-sustaining and does not receive tax dollars to support airport operations. Visit www.metroairport.com for more information.