Detroit Metro Airport Volunteers Earn President’s Volunteer Service Awards

News Releases
May 20
2019

DETROIT (May 20, 2019) – Seventy-seven Airport Ambassadors at Detroit Metropolitan Airport (DTW) were honored with the President’s Volunteer Service Award at a luncheon held at DTW’s Westin Hotel last month. One Airport Ambassador, Gary Lewis, recorded 914 volunteer hours in 2018, which equates to over 17 hours per week on average. With more than 500 hours served, Lewis, Robert Downing, William Bialkowski, Karen Andrusiak and Dianna Surowiec received the prestigious gold pin from the President of the United States. The president issues the award every year to volunteers as a way to thank and honor Americans for their volunteer service.

“I am so proud of our Airport Ambassadors,” said Wayne County Airport Authority CEO Chad Newton. “We are lucky to have such a wonderful group of individuals who are passionate about our airport and dedicated to helping our customers. To receive recognition from the president is a tremendous honor. I hope our volunteers are as proud of their service as we are.”

Ambassadors were presented with a letter from President Donald Trump, a certificate and a bronze, silver or gold pin corresponding with the level of service reached in 2018.

Last year, DTW Airport Ambassadors assisted more than 335,000 customers in the McNamara and North terminals. Ambassadors can be identified by their blue vests. They assist passengers with directions, flight status, ground transportation, lost & found, as well as provide help to travelers visiting for conventions and other local events.

“Detroit Metropolitan Airport has consistently been recognized for the level of service our customers receive,” said Customer Service Manager Fran Wood. “There is no doubt that our Airport Ambassadors play a pivotal role in increasing customer satisfaction within our terminals.”  

“One of our Nation’s greatest strengths remains the compassion of our everyday citizens, who give so willingly of themselves and their lives for the benefit of others. Each generation of hardworking and kindhearted volunteers help to write a new chapter of American greatness, and our Nation is proud for your commitment to this honorable tradition,” said President Trump in his letter to awardees.

The President’s Volunteer Service Awards were established in 2003, and are officially issued by the Corporation for National and Community Service. 

To learn more about the Detroit Metropolitan Airport Ambassador program, please visit:

http://www.metroairport.com/volunteer.

For details about the President’s Volunteer Service Award, please visit: www.PresidentialServiceAwards.gov.

See below for names of the President’s Volunteer Service Award winners. Photos of award winners are available upon request.

GOLD RECIPIENTS:

   HOURS OF SERVICE:

Gary Lewis                         

914

Robert Downing               

663

William Bialkowski         

591.25

Karen Andrusiak              

591

Dianna Surowiec              

521

SILVER RECIPIENTS:

 

Joe Scafero                         

476.5

Tom Beyersdorf               

461

Sue McGrath                      

453.5

Sam Gemus                        

436.25

Dale Jensen                        

422.5

Don Kleinschmidt            

415.25

Vivian Verhelle                 

409

Douglas Barr                     

365.25

Deborah Wiltshire           

363.5

Hiran Alles                         

361.75

George Linker                   

340.75

John Narbut                       

320.5

Matthew Kocik      

309.5

Sharon Kelly      

306.25

Edward Morrissey  

306

Jan Eisen       

297.25

Denise Kosinski    

288.5

Charlotte Hoskins   

283.75

Carla Chupac   

273.25

Dee Phillips    

273.25

Dolores Jager      

272.25

Joyce Shoup    

272

Lauren Tolbert    

269.25

John Firment     

267.75

Elaine Chalom    

265.5

Brenda Richard      

258.5

Elizabeth Nolan   

255.25

Kenneth Smith  

253.75

Claudia Solomon     

250.5

Michael Bolan   

250

 

 

BRONZE RECIPIENTS:

 

Chuck Myers     

239.5

LeRoy Holmes      

238

Donald Green   

236.75

Bonnie Bodart   

229.75

Ruth Bumbar     

228.75

Sharon Waske 

228

Rose Case     

225.5

Susan Koleczko    

225.25

Thomas Dugan  

220.5

John Buckland    

219

Janice Walters    

219

Mary Pannemann   

213.75

Renate O'Keefe   

212

James O'Keefe   

211

Julie Petschler-Dauzet 

207.75

Bret Kohler   

203.25

Cynthia Ryan

199.75

Joan Reed    

194.5

Jared Buckley   

189

Malek Madoun 

187.75

Marie Johnson 

185.25

Cleda Smartt   

165.75

Keith Mackenzie 

162

Richard Mata    

161.75

Gene Bigi      

155.25

Carol Oakley    

148

Carolyn Gammicchia  

140.25

Robert Sher    

135.5

Terry Concessi      

127.25

Arlene Thompson  

125.75

Linda Ziesmer 

125.5

Sheri Schroeder   

125.25

Flora Murray

115.25

Sandy Sloan

103

Daniel Mason

102

Charles Litvin

101

 

Detroit Metropolitan Wayne County Airport (DTW) welcomed more than 35 million passengers in 2018 and is one of the world’s leading air transportation hubs. With service from 13 scheduled passenger airlines, Michigan’s largest airport offers approximately 1,100 flights per day to and from more than 140 nonstop destinations on four continents. With two award-winning passenger terminals, six jet runways, and an onsite AAA Four-Diamond Westin Hotel, DTW is among the world’s most efficient, customer friendly and operationally capable airports in North America.  DTW is operated by the Wayne County Airport Authority, which also operates nearby Willow Run Airport – an important corporate, cargo and general aviation facility.  The Airport Authority is entirely self-sustaining and does not receive tax dollars to support airport operations.   Visit www.metroairport.com for more information.

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For additional information, members of the media may contact:

Erica Donerson – Erica.Donerson@wcaa.us or Lisa Gass – Lisa.Gass@wcaa.us

Media Line – (734) 247-7379

Erica Donerson
Vice President, Communications and External Affairs
Wayne County Airport Authority
Lisa Gass
Media Relations Manager
Wayne County Airport Authority