Airport Ambassadors

Airport Ambassadors

About Us

Detroit Metropolitan Airport (DTW) Ambassadors are a dedicated team of volunteers
whose mission is to provide a helping hand to travelers along their journey and enhance
their experience while visiting the airport.

Our volunteers serve as information resource specialists equipped to assist passengers with finding their way, flight status, baggage claim, gate locations, ground transportation, lost & found, as well as providing directions for regional visitors to conventions and local events.

Volunteers are often chosen to help the airport staff with a variety of duties during special events and the holidays. Our volunteers have a well-earned reputation for extending prompt and courteous assistance.

Perhaps most importantly, Airport Ambassadors demonstrate the very best of the Metro Detroit community.

Identified by their distinctive blue vests. DTW Airport Ambassador volunteers can be
found at information desks located in each terminal or roving to assist customers
throughout airport facilities.

Become an Airport Ambassador volunteer today!        
Apply Online

Learn more about our program:
View our Airport Ambassador video
Download our Airport Ambassador Flyer and/or Brochure 

Contact Us:
Comments, Feedback or Special Requests
Please email AirportAmbassador@wcaa.us

Meet & Greet Requests
Please complete the Meet & Greet Form

Return the completed form and a photo of the passenger to AirportAmbassador@wcaa.us

“Please note that at least 24 hours notice is required to make the necessary meet & greet arrangements”
Internal Use Only:

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