ENLARGE FONT
Accessible Services
Wayne County Airport Authority (WCAA) is committed to providing a variety of services and accessibility options for travelers with access and functional needs using Detroit Metropolitan Airport. We provide this information to familiarize you with the Airport’s services and facilities.
 
Arriving at DTW
Wheelchair assistance is available for getting from the gate to the baggage claim area and to the curb. Travelers should request wheelchair assistance when making their airline reservation, to ensure the request becomes part of the traveler’s reservation record when arriving at DTW. Curbside loading and unloading areas for passengers and baggage are available at the arrival level of each terminal. However, vehicles are not allowed to stand (not actively loading or unloading) or wait at the curbs. Unattended vehicles will be ticketed and towed at the owner’s expense.

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Departing from DTW
Curbside unloading areas for passengers and baggage are available on the upper level of each terminal. Skycaps are available to assist you in getting your baggage to the airline check-in area. Travelers who require assistance with baggage check-in, ticketing and movement to the gate area, should request assistance when making their airline reservation, to ensure the request becomes part of the traveler’s reservation record.

Travelers departing from the McNamara Terminal requiring wheelchair assistance may be dropped off at Door #4 on the departures curb front  (look for the overhead exterior sign identifying “Ticketing / Check-in / Wheelchair Services”). A Wheelchair Services area, staffed by Prospect Airport Services staff, is located inside the ticket lobby adjacent to this door. Prospect staff can assist a traveler from the curb, through the passenger screening checkpoint and to the aircraft. The curb front has a loading zone and curb ramp intended for passenger drop-off and to facilitate wheelchair and skycap assistance services.

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Passenger Security Screening
Transportation Security Administration (TSA) is responsible for the security of airline passengers, their belongings and the aircraft. For TSA's guide to airport passenger security screening for travelers with disabilities and medical conditions, visit TSA Cares.

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Wheelchair Accessible & Family Restrooms Locations 
Accessible restrooms are located throughout both terminals. Family restrooms are designed to accommodate travelers who require companion care assistance and are equipped with a toilet, bench, and baby changing table, diaper dispenser, and needle disposal holder. Family restroom locations are listed below.
 
Family Restroom locations:
 
McNamara Terminal –
Concourse A, near Gates A8, A12, A20, A28, A34, A46, A60, A68, A72
Concourse B, near Gates B3, B15
Concourse C, near Gates C7, C16, C28, C43
Central Link

North Terminal –
Concourse D, near Gates D8, D10, D16, D23, D26
Ticket Lobby near each Passenger Screening location
Baggage Claim

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Wheelchair Assistance
Wheelchair assistance service is provided by the individual airlines. Travelers should make it known that wheelchair assistance is required when making their airline reservation, to ensure the request becomes part of the traveler’s reservation record. We recommend you re-confirm this request prior to your departure date. Wheelchair assistance may also be requested at the airline ticket counters.

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Ground Transportation
All ground transportation services including parking lot shuttles, taxicabs, luxury sedans, and hotel and rental car shuttles are located in the Ground Transportation Center for each terminal.
 
Luxury Sedan service: To arrange for wheelchair accessible sedan service, please call 800-456-170 or visit www.metrocars.com

Taxicab service:
To arrange for wheelchair accessible taxicab service, please call 734-997-6500.

Transportation between Terminals:
The terminal-to-terminal shuttle stops are located in the Ground Transportation Centers of both the McNamara Terminal Parking Garage and the Blue Parking Deck of the North Terminal, and the upper level/departures level curb in front of the Westin Hotel (located at the McNamara Terminal)

Rental Car Shuttles:
Rental car shuttle bus stops are located in the Ground Transportation Centers of both the McNamara Terminal Parking Garage and the Blue Parking Deck of the North Terminal All shuttle busses are equipped with accessible lifts or ramps. If a specially equipped car is required, please contact your rental car provider to arrange in advance of your arrival.

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Service Animals
Service animals are welcomed in both terminals. When making airline reservations, let your airline know if you plan to travel with your service animal. For specific information or requirements about traveling with a service animal, please contact your airline.

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Animal Relief Areas
Animal Relief Areas are available at each terminal. The McNamara Terminal has two Animal Relief Areas.  One is pre-security outside the International Arrivals area (Lower Level). Upon exiting the International Arrivals area, turn right, proceed down the sidewalk, and turn right.  The other is within the terminal, post-security adjacent to Gate A-34.  Look for the sign, “Service Animal/Pet Relief Area”.

The North Terminal Animal Relief Areas are located at both the north and south ends of the Departures Level (Upper Level) curb. Exit the ticket lobby at either end exit doors and proceed to the designated grassy area.

All locations provide plastic bags and a container for disposal of solid waste. If you require assistance, contact your airline to arrange for escort assistance to the animal relief areas.

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Oxygen
If you need to travel with oxygen, please contact your airline for specific requirements when making your airline reservations.

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Parking
Accessible parking spaces are available in each parking structure and surface parking lot. Only those vehicles that display a Disability Parking Placard or Disability License Plate, issued by the Secretary of State’s office, may use these spaces. Vehicles not displaying the Disability Parking Placard or Disability License Plate will be subject to fines and towing costs.  When parking at the surface parking lots, free shuttle service is available to transport travelers to each Terminal's Ground Transportation Center.

Most areas of the parking structures are not able to accommodate vehicles over 7’-0” high. However, Van Accessible parking spaces (for vehicles not exceeding 8’-2” in height) are available as follows:

McNamara Garage – McNamara Terminal

Follow the roadway signage for Long Term Parking and enter the structure from the “International Arrivals” roadway. Upon entering, keep left to stay on that level (Level 2) of the structure, enter through the parking gate and follow the path to the Over-Height Parking Area. Be aware of barriers identifying adjacent 7’-0” height restrictions. (ALL OTHER LEVELS OF THE PARKING STRUCTURE ARE RESTRICTED TO EITHER A 6’-6” OR  7’-0” HEIGHT LIMITATION.)  Vehicles exceeding 8’-2” height should park in the Green Lot, or Green Lot # 2 (open only to meet demand during peak travel periods).


Blue Parking Deck – North Terminal

Follow the roadway signage for “Short Term Parking”. Upon entering the deck, accessible parking spaces are available in both the short term parking area (turn right before the gate arm) and long term parking area (proceed straight through the gate arm) on the ground level.  Be aware of barriers identifying adjacent 7’-0” height restrictions.  Vehicles exceeding 7’ height should park in the Green Lot, or Green Lot # 2 (open only to meet demand during peak travel periods).

For more information on DTW’s parking facilities, click on the “Park” link at www.metroairport.com or call 800-642-1978. Your comments and suggestions may also be sent via the Contact Us link at the bottom of this page. 

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Public TTY Telephones
Public TTY pay telephones are located in the public pay telephone banks located throughout both terminals.

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Tunnel Light & Sound Display
The underground tunnel/walkway-connecting Concourse A to Concourses B and C (in the McNamara Terminal) features an artistic display of lights and sounds. The Airport Authority recognizes that the combination of light and sound may be uncomfortable for some travelers. Customers may suspend the program for a five-minute period by pressing the button marked by signage at each end of the tunnel (to the right, at the bottom of the escalators). For more details, just ask any member of airport staff inside the terminal.

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9-1-1 Emergency Services
For medical emergencies, trained emergency medical technicians are available 24 hours per day. In the event of an emergency, dial 911 from any airport phone.
Note: Calling 911 from a personal cell phone will connect you with the City of Romulus dispatch center, not the Airport’s Police and Fire trained personnel who are located on-site at the Airport.

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Security Restrictions
The passenger screening areas are limited to ticketed passengers only. However, an individual airline may grant permission for person(s) accompanying travelers with access and functional needs who may need additional assistance, by a health care assistant or guardian, to or from an aircraft gate. If this assistance is desired, the request must be made in person at the airline ticket counter, and the individual must be prepared to show proof of identification to the ticket counter staff, in order to pass through the passenger screening area without an airline ticket.

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Wayne County Airport Authority (WCAA) Website Accessibility Statement
The Wayne County Airport Authority (“Airport Authority”) will regularly review its’ web site for accessibility compliance.  The Airport Authority is committed to ensure that this site remains accessible to everyone, particularly people with access and functional needs.  We are making every effort to ensure that this web site is easily accessible to all users.  The technologies administered to build the Airport Authority’s Web site are based on the best practices and recommendations of the Section 508 standards.  If you have any difficulty accessing the information provided or request information be provided in an alternative format, please contact the Accessibility Manager via email at accessibility@wcaa.us

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Americans with Disabilities Act (ADA) / Title VI Contact Information
Please direct all ADA/Title VI  questions, comments, concerns or complaints specifically regarding Detroit Metro Airport, Willow Run Airport or the Airport Authority to Accessibility@wcaa.us.

Complaints concerning accessibility services provided by any air carrier should be directed to the specific airline. A traveler may request to speak with the airline’s Complaint Resolution Official (CRO) on-site.

If you wish to review the Airport Authority’s ADA or Title VI policies, Complaint Procedures, or file a complaint, please see and utilize the following limks:

Notice under The Americans with Disabilities Act
Unlawful Discrimination Notice
ADA Complaint Procedure
ADA Complaint Form
Title VI Complaint Procedure
Title VI Complaint Form


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